Signetic Release Note: Durable Medical Equipment Feature

We are thrilled to announce the availability of our Durable Medical Equipment (DME) ordering and post-delivery management feature in Signetic. This new feature enables users to create DME orders, manage their delivery, handle rentals, and process claims and billing associated with DME.

Key capabilities and benefits of the DME feature

1. Create a DME order

The DME feature simplifies creating new orders for both new and existing patients. Staff can create new orders for new patients by entering all relevant information, while for existing patients, the system automatically populates their details. All DME orders can be accessed through the DME order list.

To create a DME order, users can search for products on the product page using criteria such as HCPCS code, product name, model number, manufacturer/distributor, and classification. For every product order, the system gathers payment information and offers a range of payment options including insurance, workers’ comp, bill to facility, and out-of-pocket. Additionally, the system collects essential documents, such as ordering physician information, diagnosis codes, medical records, physician orders, and patient signatures.

Once all the necessary information is gathered, the system generates an order summary that includes details of the DME products ordered, pricing information, delivery plan, payment status, and a complete statement of the product.

‍2. Manage your DME delivery

Once the DME order is created, the application also keeps track of product orders requiring delivery. The delivery management list view displays all orders with items to be delivered via

• Pick up
• Local delivery 
• Shipping

Users can monitor the delivery status of each order, which is categorized with labels such as Pending, Delivered, On Hold, and Declined. Items with missing information are flagged as on hold, prompting necessary action.

‍3. Manage your rental orders

The rental management feature provides a list of all the product orders containing rented items. Users can view rental information for each order, pause and resume rented items, and process returns. By filling out a return form, items scheduled for return will be listed on the page which is replaced by a return receipt upon completion. The return receipt will consist of details of the pharmacy, patient, and equipment. The application also provides a history of all the rented items.

‍4. Manage patient statements

In the order statement list view, providers can view all product orders with key details like product information, price, delivery status, payment information and generate statements by clicking on the “ generate” button. Statements include comprehensive information of the product along with provider details and billing information. These statements can be viewed, printed, downloaded as PDFs, and conveniently shared with others for streamlined communication and record-keeping.

‍5. DME billing and claim creation

When the DME order is marked as “delivered” the billable assessment logic is triggered, creating a purchase claim or rental claim as needed. If any validation issues arise during claim creation, the billing manager will be notified.

Explore our DME feature and its capabilities by reaching out to the Signetic team at support@signetic.com. Visit our website to learn more about how Signetic can streamline your pharmacy operation and improve patient outcomes.

Note: Our DME feature has been released to select clients for beta testing and will be rolled out to all clients by the end of October.

About Signetic

Signetic is a HIPAA compliant, hosted platform that helps pharmacies and public health organizations engage patients, provide clinical services, and grow their business through a user-friendly electronic health record (EHR) system. Our comprehensive solution streamlines workflows, from scheduling appointments and delivering care to reporting and reimbursement for clinical services. All on a single platform.